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TPASS - Visitor Management Service

The TPASS Visitor Management System application was created to provide a secure means for school staff to match children with their parent or guardian when a child was signed out of school. In addition, TPASS includes the ability to perform an on-site sex offender look up from a nationally compiled sex offender database, create visitor badges, report student and staff activity and deliver instant notifications to parents and guardians.


Benefits to electronic visitor tracking include, but are not limited to:

• Seamless data capture – information from approved credentials is more secure and

• Real-time access – produce up-to-the-minute reports on all visitor and guest activities

• Make visitor registration quick and efficient

• Reduce the potential for fraud or errors


Hardware: Visitor Badge Label Printer and Web Camera

Software: TPASS workstation package with scanner, Internet access software, and Internet

Service Provider

District Housed server Specifications:

1. Windows Server 2008 Standard or Newer
2. 16 GB Memory
3. Single Xeon Quad Core Processor 1.8 Ghz or Faster CPU 
4. IIS 7.5 or Newer
5. WCF RIA Services 1.0 SP2 or Newer
6. SQL Server 2008 or Newer
7. Web Deploy 3.0 or Newer
8. 30 GB Disk Space 

Client Workstation Requirements:


1. 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
2. 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit) or greater
3. 1 GB available hard disk space (32-bit) or 1 GB (64-bit)
4. DirectX 9 graphics device with WDDM 1.0 or higher driver
5. 3-4 Available USB 2.0 ports depending on TPASS equipment


1. Windows 7 or Windows 10 OS
2. Microsoft .NET Framework 4.0
3. 1 GB available hard disk space (32-bit) or 1 GB (64-bit)
4. Microsoft Silverlight 5.0
5. Internet Explorer 10 or Mozilla Firefox

Internet connection for server and each client station


District Responsibilities:

1. Purchase necessary hardware and software

2. Provide server maintenance and server upgrades

3. Nightly backup of data

4. Designate a System Administrator for the Application who will be in charge of adding
users, setting up permissions

5. Notify the WNYRIC if the System Administrator has changed

6. District personnel are responsible for the security and integrity of the district’s user name and password used to log in to the visitor management system

7. If importing data or linking to another database, district is to review for accuracy of data (The district is working with Linstar/TPASS directly to get the data out of PowerSchool)

8. Maintain district security

9. Data extraction from Student System and load into TPASS

10. Order supplies as needed

11. Tech time will be billed at an hourly rate if needed. 


WNYRIC Responsibilities / SLA

1. Provide a means for purchasing necessary hardware and software to be utilized with this service.

2. Facilitate the installation of the printer and scanner

3. Install updates to the software as regulations change or enhancements are made at the
agreement with Linstar

4. Assure that RIC staff maintain strict confidentiality while performing their duties for this service.

5. Provide a means for the district to purchase the necessary supply of badges for use with the thermal printers

Training and Support:

1. Phone and Email Support by WNYRIC staff

2. WNYRIC will provide one day of district wide training in the first year as part of the support fee.

3. WNYRIC will provide three hours of district wide online training during each subsequent year. Additional training days are available at a per diem rate. 


1. Documentation for implementation and training

2. Annual user Meetings

The WNYRIC utilizes cost effective best practices determined by research that allows
our experienced and trained technical staff to perform robust testing and support of the

WNYRIC network in the areas of security, infrastructure, energy management,
virtualization strategies, disaster recovery and business continuity. Therefore, we are able
to be a district advocate for vendor contract issues and aggressively negotiate contract
pricing and performance terms.

Staff follow best practices in order to provide necessary security as it relates to the most
recent student, teacher and principal data security and privacy regulations.


Service Desk can be reached Monday –Friday from 7:00 a.m. –  4:30 p.m. by calling
(716) 821-7171, 1-800-872-0780 or by e-mail at  A representative
will be available from 4:30 p.m. through 11:00 p.m to assist you with calls regarding
emergency situations. During all other hours and holidays, a caller will receive important
information regarding coverage.