SchoolMessenger Web Communications Bundle

The SchoolMessenger Web Communications Bundle is a suite of products designed to fill your website, mobile, notification, and social needs.


SchoolMessenger Presence is a website content management system designed for school districts making website updating a snap! Presence websites help drive engagement and involvement for the entire community.

Assigned district staff can administer, update, and manage your district's website from anywhere. The solution is secure with role-based access and workflow capability. Presence offers in-line editing, endless design options, teacher and school-level customization, and integration with popular programs. Features include drag-and-drop layout, legal compliance, permission controls, school calendars, content approval workflows, teach and school directories, and unlimited page depth. For more information or a demonstrations, contact your CSR or the service contact today.

Friendly and knowledgeable WNYRIC staff provide support, training, implementation, and project services to districts that use SchoolMessenger Presence. Implementation includes project coordination, webmaster training, train-the-trainer training, and assistance in website migration. Yearly support services also include regular user group meeting, training, and local email and telephone support.

SchoolMessenger hosts Presence software.



  1. Internet connection
  2. Compatible web browser
  3. Web domain
  4. SSL certificate
  1. Designate a district contact for communications between the WNYRIC service staff and the district
  2. Participate in software demonstration and implementation planning meetings
  3. Appoint district staff to plan implementation
  4. Identify district website administration (webmaster), sub-site admins, and turnkey district trainer staff
  5. Provide Internet domain(s) to be used for website (i.e.: www.e1b.org)
  6. Provide SSL certificate(s) as required
  7. Populate site with district content
  8. Monitor website and update content
  9. Comply with all regulations and laws applying to websites
  10. Contact support team with problems or questions via email at wtw@e1b.org, or by phone at (716) 821-7111
  11. Report any system difficulties or problems to the WNYRIC for prompt resolution
  12. Attend announced user group meeting(s)
  13. Report any changes to district contact or contact information
  14. Provide access to Presence administration for WNYRIC support staff in order to provide support
  1. Schedule and facilitate planning as district requests
  2. Detail project narrative, costs for licensing, and training needs
  3. Assist district with product and service implementation, including what needs to happen with previous website (if applicable)
  4. Provide training for first year and subsequent years as detailed in respective subservice codes
  5. Provide first-level support by phone and email
  6. For advanced support issues, coordinate with SchoolMessenger support on behalf of the district
  7. Host an annual user group meeting for participating districts
  8. Communicate new enhancements to district contact
  9. Facilitate yearly district renewals

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.

Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat by clicking here. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.

Cost

As described

Status

New

Contacts


Rebecca Zdon

(716) 821-7355

rzdon@e1b.org