This Web facilities management software allows you to effectively control on-demand work orders and preventative maintenance requests. It allows for setup of recurring maintenance tasks and tracks the use and the stock quantities of maintenance consumables, with the option to establish job "kits". The Event Scheduler module allows you to easily request conference rooms with detailed setup requirements. The Fixed Assets module lets you depreciate, assign and track assets, and create work orders against them. Dashboard access and automated email notification makes it easy to learn, customize and use.

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Qware is the perfect upgrade for those currently using complex paper-based or "home-grown" maintenance systems. It offers a suite of solutions that will dramatically advance your ability to quickly and easily manage on-demand work orders and preventative maintenance requests. It affords the ability to track and recalculate quantities of consumables inventory as they are being used and to electronically schedule events in district buildings for both internal staff and community members. Depreciating, assigning, tracking and maintaining history on Fixed Assets has never been so easy.

Why Qware?

  1. Web-based, so no new software or computer equipment to purchase or install
  2. Easy to begin, easy to use, accessible from any computer
  3. Conforms to your workflow
  4. System is always up to date and available 24-7
  5. Fully functional from day One- all buildings, rooms and floors pre-loaded for your convenience
  6. User hierarchy is customized for your district
  7. Tools are designed to be simple and easily tailored to your requirements
  8. Reduces equipment downtime, energy consumption, emergency breakdowns
  9. Improves asset value
  10. Ensures the right tools for the right job at the right time
  11. Generates recurring maintenance tasks, gives status updates
  12. Reports based on the needs of your Facilities Director, Financial Officer, Maintenance personnel, IT Managers
  13. Communicates with 'customers' without having to pick up the phone
  14. Right-sized and right-priced to fit your needs and stay on budget
  15. Moving from a paper-based work-order system to an electronic one saves time and money, boosts employee productivity and optimizes staff, reducing the need for overtime








Hardware: none

Software: Internet access software and Internet Service Provider


DISTRICT RESPONSIBILITIES:

  1. During the implementation, the customer is responsible for providing the WNYRIC with current district data for import into the Qware application.
  2. The customer is responsible for reviewing imported data and reporting any discrepancies to the WNYRIC for resolution.
  3. Training is required.
  4. If the staff needs additional training, it will be the customer's responsibility to request this training.
  5. District personnel are responsible for the security and integrity of the district's username and password used to log into Qware.
  6. The customer will designate a contact person for communications between the WNYRIC and its customers.
  7. District is to notify the WNYRIC if the contact person for this service has changed


WNYRIC RESPONSIBILITIES:

  1. The WNYRIC will provide a means for purchasing necessary hardware and software to be utilized with this service.
  2. WNYRIC will provide 1 day of training each year as part of the Support fee. Additional training may be requested at a per diem rate.
  3. RIC staff will be the first line of support after the initial training and data entry is completed.
  4. Vendor support will be available for questions involving SED compliance and form completion.
  5. Qware application and District databases are hosted at the vendor location on redundant servers. Those servers are backed up nightly onsite. Additional nightly backups are sent to multiple offsite locations, one within New York State and a second site outside of New York State for additional security.
  6. Annual local user group meetings.
  7. The staff at the RIC maintain strict confidentiality while performing their duties for this service.

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms. 

Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday –Friday from 7:00 a.m. –  4:30 p.m. by calling (716) 821-7171, 1-800-872-0780 or by e-mail at servicedesk@e1b.org.  A representative will be available from 4:30 p.m. through 11:00 p.m to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.